Is this case wireless charging compatible?

While the First Class has been tested and confirmed compatible with many wireless chargers, we cannot affirm compatibility with all due to the slightly curved shape of the case and the varying strengths of different chargers.

The frame around the camera opening detaches from the case. Is this normal?

This piece is designed to add extra protection for your camera lens. You may detach it and leave it off of the case, for example, to make room for a more raised lens protector, or snap it back into place as you wish. Since the back of the case is slightly flexible to accommodate easier application/removal, this piece may come loose, particularly while applying the case to your phone. Once the case is on your phone, however, the piece is designed such that it will not come off so long as it has been placed correctly since it snaps in to the inside of the case.

Can I use a screen protector with this case?

Yes. The raised lip on the front of the First Class is designed so that it will not interfere with screen protectors.

Is this a hard or soft case?

It's composed of a hard, clear coated PC plate and a silicone like TPU inner layer. The result is a hard yet slightly flexible case, making it easier to put on and take off while feeling tough and rigid once on your phone.