All Products purchased directly from iFace are covered by our 30-day Money Back Guarantee. This 30-day period begins on the date the item is marked delivered by the shipping carrier.
We do not provide exchanges. You may instead return any unwanted item(s) for a refund and place a new order for the desired item(s).
All Returned items must be in original condition with all parts, accessories, packaging, tags, and documents (manuals, invoice, etc.) enclosed.
Restocking Fees may be assessed*
All shipping and duties/customs fees outside the original Product purchase price will be deducted from the refund amount where applicable. Unless otherwise stated, refunds will be issued for merchandise only.
If customer returns any used or opened product(s), the customer will be refunded only up to 50% of the product’s price.
For items sold as a bundle/set, all items from the bundle/set must be returned to receive a full refund of the initial purchase price. Any discounted items from a bundle/set that are not returned will convert to a full-price purchase, and the order will be refunded accordingly.
Some purchases may be refunded without a return. Return-less refunds will be granted at our discretion. If a return is required:
US Orders: For orders shipped to addresses within the United States, a prepaid return label will be provided to you along with instructions for shipping the item back to us. Please Note: Under no circumstances will iFace provide a refund for shipping costs incurred by customers who choose to purchase their own return shipping instead of using the provided prepaid label.
Refunds will not be issued until we have received and inspected the returned item.
For returns made within this 30-day period that are due to manufacturing defects or due to having received the wrong item, customers will not be responsible for return shipping costs.
For returns for other reasons, the cost of return shipping may be deducted from refund total, and a restocking fee may be assessed. See “Restocking Fee Schedule” below for more information.
Returns not shipped to us within 30 days of receiving your prepaid return label may be subject to a higher restocking fee, totaling up to 50% of item cost.
Return packages will be considered “shipped” upon first scan by the carrier. (Typically, this will occur upon pickup of the package from your address, or when dropping off the package at the post office or with the designated carrier (UPS, FedEX, Canada Post, etc.) To avoid any issues, it is best to ship the item as soon as possible once your return is approved.
International Orders: For orders shipped to addresses outside the United States, customers who choose to return items for a refund will be responsible for purchasing their own return shipping, regardless of the reason for their return.
Prepaid return labels will not be issued for international returns. International customers who opt for a return may use the local carrier of their choice, but must use a trackable shipping method as they will be required to provide a tracking number for all returns.
Your refund will be processed as soon as we receive the returned product in accordance with this policy.
A restocking fee is a percentage of the item’s price, depending on the type of item and its condition upon return. (Item price does not include shipping costs.)
In general, refunds that are not due to product defects or other problems with your order will be for the product price only, excluding any applicable shipping charges. This includes:
Returns due to unauthorized purchases
Returns of items no longer needed/wanted
Returns of items claimed defective/non-functional when, upon inspection, the items are found to be in working order and free from defects
Returns of items whose listings are claimed to have presented inaccurate/misleading information (“item not as described”) when claims of inaccuracy are found to be unsubstantiated/the item is found to have been as-described in the listing at the time of purchase
For Amazon Purchases: When customer selects return reason “Item arrived too late,” if USPS/DHL/Canada Post, etc. tracking shows delivery before Amazon’s required “Deliver-By” date
Returns may be subject to restocking fees. Refer to the Restocking Fee Schedule below for more information: