Shipping and Returns Policy
Shipping PolicyOur Shipping Policy was last updated on [May 22, 2024]International ShippingThank you for visiting and shopping at iFace.com. All international orders will be shipped out from
South Korea by FedEx.Shipment Confirmation and Order trackingYou will receive a Shipment Confirmation Email Once Your Order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.Customs, Duties and Taxes
- Customs Fees Some cities, areas, or countries may require import tax, duties, and related customs fees for imports. These charges are not covered in the payments you make to us for products and are determined and charged by the Customs office of the destination location. For further details, please contact your local Customs office directly. Any such charges are the responsibility of the recipient. Please note that if customs fees are not paid within the specified period, the product may be either disposed of or returned to South Korea. In either case, no refund will be issued. Additionally, any extra charges incurred, including return shipping fees, will be the responsibility of the customer.
- Please be aware that iFace cannot be held responsible for items lost, damaged, or stolen during international shipping. To ensure your shipment is protected, we highly recommend purchasing insurance.
30-Day Money-Back GuaranteeAll products purchased directly from iFace.com are covered by our 30-day Money-Back Guarantee. This 30-day period begins on the date the item is marked delivered by the shipping carrier.
- Exchanges We do not provide exchanges. Instead, you may return any unwanted item(s) for a refund and place a new order for the desired item(s)
- Condition of Returned Items All returned items must be in unopened condition with all parts, accessories, packaging, tags, and documents (manuals, invoice, etc.). Items that are not in unopened condition may reject to be returned.
- Refund Deductions All shipping and duties/customs fees outside the original product purchase price will be deducted from the refund amount where applicable. Unless otherwise stated, refunds will be issued for merchandise only. We will not refund any opened and used products.
- Bundle/Set Returns For items sold as bundle/set, all items from the bundle/set must be returned to receive a full refund of the initial purchase price. Any discounted items from a bundle/set are not returned will convert to a full-price purchase, and the order will be refunded accordingly.
- Return-less Refunds Some purchases may be refunded without a return. Return-less refunds will be granted at our discretion based on the circumstances of the case
- Returns Due to Defects or Wrong Items For returns made within this 30-day period due to manufacturing defects or receiving the wrong item(s), customers will not be responsible for return shipping costs. To initiate a return, contact our support team at support@iface.com with clear photos of the product and its barcode.
- Return Shipping Fee For returns that are not due to product defects or incorrect items, such as a change of mind, customers are responsible for arranging and covering the return shipping.
- Return Shipping Process Return packages will be considered ‘shipped’ upon the first scan by the carrier. Typically, this will occur upon pickup of the package from your address or when dropping off the package at the FedEx office. To avoid any issues, it is best to ship the item as soon as possible once your return is approved. The return shipping fee is the responsibility of the customer. We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
- Refund Processing Your refund will be processed as soon as we receive the returned product in accordance with this policy. Please allow up to 7-10 business days for the refund to be reflected on your original method of payment.
Returns may be subject to restocking fees, which vary depending on the condition of the returned item and any missing components or packaging. Please refer to the Restocking Fee Schedule below for details.Restocking Fee Schedule
Return Reason
Restocking Fee
Customer changes their mind and returns an unopened item in its original condition
Up to 10% of item original price
Customer changes their mind and returns items with either missing components/parts, damaged package, or any sign of usage
Up to 20% of item original price
Return reason claims the item is defective, but it is found to be non-defective after inspection by the seller
Up to 20% of item original price
Note : We do not charge customers beyond the total payment made at the time of purchase.
Return can only be made within 30 days of receipt of the item.
* The buyer returns the item for one of the following reasons
- Accidental order
- Ordered wrong item
- Better Price Available
- No longer needed/wanted
- Simple change of mind
Contact UsThank you for choosing iFace.com! If you have any questions about this Shipping Policy, please do not hesitate to contact our support@iface.com team.
- By visiting this page on our website : iface.com
- By sending us an email : support@iface.com
