Shipping and Returns
Shipping & Returns Policy
All international orders will be shipped out by Fedex.
* Some cities / areas / countries may require import tax, duties and related Customs fees for the imports, and the cost is not covered in payments you made to us. These charges, if applicable, are determined and charged by the Customs office of the destination location. For further details of charges, please contact your local Customs office directly.
** Notice for International Shipping **
Hamee Global is not responsible for any items that are lost, damaged or stolen during the international shipping process. We apologize in advance for any inconveniences you may experience.
30-Day Money-Back Guarantee
All Products purchased directly from iFace.com are covered by our 30-day Money Back Guarantee. This 30-day period begins on the date the item is marked delivered by the shipping carrier.
We do not provide exchanges. You may instead return any unwanted item(s) for a refund and place a new order for the desired item(s).
All Returned items must be in original condition with all parts, accessories, packaging, tags, and documents (manuals, invoice, etc.) enclosed.
Restocking Fees may be assessed*
All shipping and duties/customs fees outside the original Product purchase price will be deducted from the refund amount where applicable. Unless otherwise stated, refunds will be issued for merchandise only.
If a customer returns any used or opened product(s), the customer will be refunded only up to 50% of the product’s price where applicable.
For items sold as a bundle/set, all items from the bundle/set must be returned to receive a full refund of the initial purchase price. Any discounted items from a bundle/set that are not returned will convert to a full-price purchase, and the order will be refunded accordingly.
Some purchases may be refunded without a return. Return-less refunds will be granted at our discretion.
For returns made within this 30-day period that are due to manufacturing defects or due to having received the wrong item, customers will not be responsible for return shipping costs.
For returns for other reasons, the cost of return shipping may be deducted from refund total, and a restocking fee may be assessed.
Return packages will be considered “shipped” upon first scan by the carrier. (Typically, this will occur upon pickup of the package from your address, or when dropping off the package at the post office or with the designated carrier (UPS, FedEX, DHL, etc.) To avoid any issues, it is best to ship the item as soon as possible once your return is approved.
Your refund will be processed as soon as we receive the returned product in accordance with this policy.