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We've put together some frequently asked questions.

  • Order
  • Product
  • Shipping
  • Billing
  • My Account
Q.How can I change my order?
A.If your order has not yet been shipped, we may be able to cancel or modify your order. Please contact our Customer Support to confirm the details.
Q.How can I check my order status?
A.Please log in to your account and go to My Page to check your current order status.
Q.Do you offer gift wrapping?
A.We currently do not provide gift wrapping services but stay tuned in case this changes in the future!
Q.Where can I find the full product catalogue?
A.You may see all the products that are currently available via the Store page. We do not offer a catalogue in any other form at the moment.
Q.I received the wrong item / a defected item. What should I do?
A.Please check our Shipping and Returns page for more information.
Q.Is it possible not to include the invoice in the package (if purchased as a gift, etc.)?
A.We are sorry for the inconvenience, but the invoice must be included in the package. However, we do not mention the price of products in the invoice if there is a request to do so.
Q.Can I buy your products in any physical stores?
A.Currently we do not have any offline stores. Our products are sold only on our website at www.iface.com.
Q.Can I use wireless charging with iFace cases?
A.Please refer to product description pages for information on wireless charging compatibility
Q.Do all phone cases match my phone size?
A.No, the size is not universal. Please make sure to choose the correct model when adding the item to your cart.
Q.How long is my iFace product under warranty?
A.Find more information about the duration of our warranty and what it covers here.
Q.I don't see any cases for my device. When will it be available?
A.We are currently offering products for all devices as displayed in the Collections page. We apologize if you can not find your device on the list, we are always working on expanding the range and hopefully it will be available in the future.
Q.Can I order "out of stock" items?
A.We are very sorry for the inconvenience, but only products that are available and in stock can be ordered on the website.
Q.When will products that are currently "out of stock" be available for purchase?
A.Based on the production schedule, this may vary. If you have an account at iFace.com, you can receive "in stock" notification by e-mail.

To receive product restock alert log in to your iFace.com account, go to the page of the item and click "Stock Alert Email" button to be added to the notification list. You'll receive a stock notification email once the item is back in stock.
Q.Do you ship internationally?
A.Yes, we provide international shipping. For more information please refer to the Shipping and Returns page.
Q.How much will it cost to ship my order?
A.The shipping cost for your order depends on the number of items and other conditions, and will be shown at checkout.
Q.How can I track my order?
A.You will receive the tracking number for your order via email once it is shipped. Please make sure to check your Spam / Junk email box so you do not miss the notification.
Q.Can I specify the date and time that I want to receive my order?
A.We are sorry for the inconvenience, but the orders are processed as they come in and can not be scheduled to match specific delivery dates/times.
Q.Can you ship items to several addresses from one order?
A.No, we can not ship items from one order to several addresses. To order delivery for multiple destinations, please make sure to place separate orders.
Q.My order status is "completed" but I have not received it yet. What do I do?
A.Please contact our Customer Support to follow up on this issue.
Q.What payment methods are available?
A.We only accept Paypal payment at the moment.
Q.How can I get a refund?
A.Please contact our Customer Support to confirm refund eligibility and process details.
Q.How do I create an account at iFace.com?
A.Please go to side menu -> Signup to set up an account at our website.
Q.I forgot my password, how can I reset it?
A.Please go to side menu -> Login page and follow the instructions for password retrieval.
Q.How can I add / delete / change my delivery address?
A.Please log in to your account and go to My Page -> Address book to modify the details.
Q.Where can I see my order history?
A.You can find your order history by logging in to your account and going to My Page -> Order History.