iFace Care

Special Guarantee Policy for iPacers who purchase after registering as a dotcom member

Money back Guarantee

All Products purchased directly from iFace are covered by our 30 day money back guarantee. See our Shipping and Returns Policy for more information.

Product Warranty Period

1-year warranty : for all iFace products except the ones stated below.

100 day warranty: cables, smart rings, tempered glass

Please note, that in case your product under warranty is not available in stock, a different product may be sent as a replacement

Applicable to

All Products purchased directly from iFace online store (www.iface.com) are covered by our warranty policy. For goods purchased from other online retailers, please refer to their respective warranty policy for details.


- Any Product that is not purchased from an iFace authorized retailer.
- Any Product purchased from other online marketplaces.
- Damage caused by use outside of intended purposes.
- Normal wear and tear of Product use.
- Damage caused by misuse or lack of proper care.
- Damage from improper repair or maintenance.
- Altered or in other ways modified products.

Important to know:

- Compensation regulations are different for tempered glass, chargers, cables, etc.
- The terms and conditions of all warranties are subject to change at iFace's discretion.

How to apply

Warranty claims must be made directly to iFace. Please do not send your Product directly to iFace without first contacting customer service, as this will only delay the process.

To begin a warranty claim, write your full name and the current date on a piece of paper and place your item near it. Take a quality photo of the item, focusing on the damaged area while being sure to capture your name and date in the photo as well. Next, email us with the following:

- Your photo of the damaged item (showing your name and date as described above)
- A copy of your purchase receipt or order number
- A brief description of the issue
- Your ship-to address and phone number
- A full description of your case, including: Device type, full product name, and color.


- iFace is not liable for indirect, incidental or consequential damages arising from the use of our products.
- We are not responsible for any damage to the electronic devices or any other devices, as well as any other property, used with our products.
- Promotional items are not eligible for returns, exchanges and are not covered by warranty.
- If the purchased product under warranty claim is out of stock, a different product may be sent as a replacement instead.

Tempered Glass Warranty

Whether you’ve experienced an installation error resulting in bubbles or lifting or your screen protector has become scratched, cracked, or shattered protecting your phone, iFace now offers 50% off replacements for any reason for one full year with each glass screen protector, back glass protector, or camera shield purchase!